A fair, simple refund policy.

Digital products are different

Because templates are delivered digitally, we generally can’t accept returns after a file has been downloaded. We want you to feel good about your purchase, though, so please reach out if something is wrong.

When we can help

We’ll review requests for a refund or replacement when a file is corrupted, inaccessible, materially different from its description, or when you were charged more than once for the same order.

How to request one

Contact Template Megastore within 14 days of purchase at support@templatemagestore.com with your order identifier, the product name, and a short description of the issue. Don’t include full card numbers or CVV in your message. You can also write to 28 Geary St Suite 650, San Francisco, CA 94108.

Approved refunds

Approved refunds are sent back to the original payment method. Processing time depends on your bank or card issuer. If a replacement is more useful than a refund, we can provide a fresh download when possible.

If something feels off, tell us. We’ll take a look.